The ELEX WordPress: unsafe deserialization

The ELEX WordPress

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to PHP Object Injection in all versions up to, and including, 3.3.9 via the 'form (specifically the attacker-controlled ticket_label field inside the url-encoded form string)' parameter parameter.

Do this now

Check the vendor's advisory for a fix for the ELEX WordPress HelpDesk plugin, and restrict access to the plugin's ticket form meanwhile.

Who should check: teams running WordPress

Still cooking for ELEX WordPress HelpDesk & Customer Ticketing System.

First seen: 13 Nov 2026
Last update: 13 Nov 2026, 10:17 UTC
Identifiers: CVE-2026-119077
CVSS: 9.8
Source: news
On the menu as: WordPress

Check this repository for exposure to one security incident from pwned.coffee. Report first, change nothing until I say so.

## The ELEX WordPress: unsafe deserialization
Severity: critical. Patch status: fix status unknown.
Affected: The ELEX WordPress
Ids: CVE-2026-119077

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to PHP Object Injection in all versions up to, and including, 3.3.9 via the 'form (specifically the attacker-controlled ticket_label field inside the url-encoded form string)' parameter parameter.

## Steps
1. Search the repo, its CI and infra config for The ELEX WordPress. If present, report the version in use and whether it's affected.
2. ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.9: the CVE record names no fix; check the vendor advisory before assuming there is none. Until one ships: restrict network access to it.

## Fix by release line
| Line | State | Fix | Until then |
|---|---|---|---|
| ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.9 | not named in the CVE record | check the vendor advisory: https://plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/tags/3.3.8/includes/class-crm-ajax-functions-two.php#L156 | restrict network access to it |

## Report
A table: file, product or package, version in use, affected yes/no, exact fix. Then anything a human has to check outside the repo.

If you have the pwned.coffee MCP server (https://pwned.coffee/mcp), call lookup_cve("CVE-2026-119077") for the latest, and check_repo with this repo's lockfiles, Dockerfiles and workflows for a full receipt.
Sources: https://nvd.nist.gov/vuln/detail/CVE-2026-119077 https://plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/tags/3.3.8/includes/class-crm-ajax-functions-two.php#L156
https://pwned.coffee/i/the-elex-wordpress-helpdesk-customer-ticketing-system-pl-cve-2026-119077

Receipt

Exploitation: No known exploitation
Fix by release line: Product Affected Fixed in Source
ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.9 fix not named in the CVE record: see vendor advisory CVE record (CNA) checked 13 Nov
The CVE record names no fix for one line; the vendor’s advisory may: plugins.trac.wordpress.org
Score: CVSS 9.8 (critical). CVSS 3.1 9.8 (CNA Wordfence) for CVE-2026-119077
Last checked: 13 Nov 2026, 16:26 UTC

Product	Affected	Fixed in	Source
ELEX WordPress HelpDesk & Customer Ticketing System	<= 3.3.9	fix not named in the CVE record: see vendor advisory	CVE record (CNA) checked 13 Nov

Sources: KEV – CVE record ✓ Vendor ✓

Sources

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